Rebate Savers
RebateSavers (RebateSavers.com.au) is owned and operated by Halpa Pty Ltd (ABN 75 672 951 807).
“We,” “us,” and “our” refer to RebateSavers and its related businesses.
We recognize the importance of safeguarding your personal information. This document outlines our commitment to protecting your personal information, the ways we collect it, and how we use it.
We acknowledge that any personal information we collect will only be used for the purposes for which it was collected or as permitted by law.
Our commitment to protecting personal information is in line with the Australian Privacy Principles under the Privacy Act and any other relevant laws.
RebateSavers collects personal information through various methods to provide our services efficiently. Here are the main ways we gather information:
● Enquiry Forms: We collect information directly from you when you complete enquiry forms on our website at RebateSavers.com.au. This may include details such as your name, email address, phone number, street address, energy bill size, information about your home or business, and any other information you provide to help us understand your needs better.
● Google Analytics: Our website uses Google Analytics, a service that tracks and reports website traffic. Google collects data to monitor the usage of our service. This data is shared with other Google services, and Google may use it to personalize ads. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
● Cookies: We use cookies to improve your experience on our website. Cookies are small files that help our site remember information about your visit, making your next visit easier. Cookies track your preferences, visited pages, and login status. You can disable cookies through your browser settings, but this may impact some website features.
● Third-Party Services: We may collect information through third-party services, such as social media platforms. This information is governed by the privacy policies of those services and helps us better understand your preferences to tailor our services. By using our website, you consent to the collection and use of your information as described in this section and our broader privacy policy.
RebateSavers collects and uses your personal information to provide insights about potential eligibility for Government solar incentives. This may include details like your Clean Energy Regulator Zone, potential Federal STC amounts and values, and potential solar savings.
Your personal information may also be used to connect you with one of our partner providers (solar companies) to deliver their services. These services may include contacting you, providing solar and/or battery system quotes, and negotiating sales.
Your personal information is also used for marketing purposes, such as promoting products and services to you. If you do not want RebateSavers to contact you for marketing purposes, please email info@rebatesavers.com.au.
When submitting information to RebateSavers, you consent to receiving marketing messages, materials, advertisements, and promotions related to electricity and gas services from our partner providers or energy retailers. You can withdraw consent at any time by contacting us as detailed in this privacy policy or any direct marketing materials you receive.
Your personal information may include:
By submitting your personal information via our website forms, you consent to sharing it as described. By providing this consent, you agree that:
RebateSavers may use cookies on our websites. Cookies are commonly used by most major websites to improve user experience. A cookie is a small text file placed on your computer to remember your preferences.
In some cases, cookies may store personal information about you. RebateSavers ensures the same level of privacy protection for your personal information, whether collected via cookies or other means. You can adjust your browser settings to disable cookies, but doing so may limit your access to certain website features.
RebateSavers may also collect Internet Protocol (IP) addresses. These are unique identifiers assigned to devices on the internet. We collect and manage IP addresses to provide internet session management and enhance security.
We may use third parties to analyze website usage statistics. These analyses are conducted using aggregated data, and third parties do not use any personally identifiable information unless it is incorporated into a URL string (e.g., an email address).
RebateSavers takes reasonable steps to ensure the personal information we collect, use, and disclose is accurate, complete, and up to date. However, the accuracy depends on the information you provide. We recommend that you:
You have the right to access your personal information, subject to some exceptions allowed by law. If you’d like to access your information, please let us know. You may need to submit your request in writing for security reasons. RebateSavers may charge a fee for searching for and providing access to your information.
We take reasonable steps to protect your personal information by storing it securely. We may store it in both paper and electronic form and take steps to protect it from misuse, loss, unauthorized access, modification, or disclosure.
If you have any questions regarding privacy or wish to opt out or delete your personal information, please contact us between 9:00am and 5:00pm (EST), Monday to Friday.
If you’re dissatisfied with how we have handled your personal information or have a complaint about our compliance with the Privacy Act, please contact our Complaints Officer at info@rebatesavers.com.au.
We will acknowledge your complaint within seven days and provide a decision within 30 days. If you’re dissatisfied with our response, you can refer your complaint to the Australian Information Commissioner:
RebateSavers is committed to retaining your personal information only as long as necessary for the purposes for which it was collected or as required by law. Once no longer required, we will securely destroy or de-identify your personal information.
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of those sites. We advise you to review their privacy policies when visiting other websites. Our privacy policy applies solely to information collected by RebateSavers.
You can request further information about how we manage your personal information by contacting us.
We regularly review our policies to stay up to date with market expectations. As technology, laws, and marketplace practices evolve, we may update this privacy policy. You may request this policy in an alternative format.
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